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T. 0207 476 9822

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Contact Domeview Properties

Company:	Domeview Properties Limited
Address:	F16 Waterfront Studios, 1 Dock Road, Greater London, E16 1AH
Phone:	0207 476 9822
E-mail:	[email protected]

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Complaints
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Complaints Procedure:

Complaints should be made in writing or by e-mail. Complaints by writing should be sent to F16 Waterfront Studios, 1 Dock Road E16 1AF marked 'Complaint'. Submission by e-mail should be sent to [email protected], again marked 'Complaint'.

Verbal complaints will also be recorded, but a written submission is preferred to avoid any confusion.

All written complaints will be acknowledged in writing within three working days of reciept and an investigation undertaken. A formal written outcome of our investigation will be sent to the complainant or their representative within 15 working days of receipt of the original complaint. This time scale may be extended in exceptional cases. If this is the case, you will be kept fully informed.

If you are dissatisfied by the initial outcome, the matter will be passed to another member of staff who has had no prior involvement in the case who will conduct a detached review of the case. Their review will be sent to you within 15 working days.

If we cannot resolve your complaint in house, we will produce a final viewpoint letter expressing our views. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.